Cleaning FAQs
– Your Questions Answered by Experts
📌 Before hiring just any cleaner, choose a trusted local team that values your space, respects your time, and delivers spotless results.
Here are the most common questions our clients ask before scheduling their first cleaning.
📍 If you have other questions, send us a message on WhatsApp or call us directly — we’re here to help!
1️⃣ What makes your cleaning service different from others around? 🧹🪣✨
At DAYANA’S CLEANING SERVICE, LLC, we don’t just clean — we restore comfort, freshness, and peace of mind to every home and business we touch.
Unlike large companies that treat every job the same, we offer tailored cleaning experiences built around your needs, your time, and your lifestyle 🏠🧼.
We serve both residential and commercial spaces with:
Deep detail in kitchens, bathrooms, and high-touch surfaces 💡🧽
Flexible scheduling 🕐
Bilingual communication (Spanish & English) for your convenience
Services with 💯 heart, respect, and dedication.
2️⃣ Do I have to be home while the cleaning takes place? 🧼🚪🧹
Not at all! Many of our regular clients aren’t home during their cleanings — and they love coming back to a sparkling space ✨.
If it’s your first time with us, you’re welcome to stay and walk through the process 🪣. If you’re not available, just let us know how to safely access the property — we respect your space as if it were our own 💙🏡.
3️⃣ Can you work around pets or children at home? 🐶🧒🪣
Absolutely! We love pets and understand the importance of being mindful around children 👶🐕.
We work quietly and respectfully — and we can use eco-friendly, low-scent products to keep your home safe for sensitive noses 👃🧽.
Let us know if your pet needs special care or if there’s a nap schedule we should respect 💤.
4️⃣ My house is really messy… Should I clean before you arrive? 😳🧼🧹
Please don’t stress! That’s what we’re here for 🙌.
We’ve seen it all — from busy family homes to post-renovation dust disasters 🛠️🧽.
You don’t need to pre-clean. If possible, just pick up valuables or personal items you’d like us to avoid. Otherwise, leave the rest to us.
We work without judgment and with total respect 🧡.
5️⃣ Do you bring your own cleaning products and tools? 🧽🧹🪣
Yes! We arrive fully equipped with all the tools and supplies needed — including vacuums, brooms, eco-safe sprays, mops, microfiber cloths, and buckets 🧺.
Our goal is to leave no trace of dust, grime, or bacteria, while respecting the surfaces and materials of your home.
We can also use your preferred products if you have any specific requests 🧼🧴.
6️⃣ Do you offer eco-friendly cleaning options? 🌱🧽🌍
Yes, we do! If you or your family members are sensitive to fragrances, allergies, or simply prefer green alternatives, let us know when booking.
Our eco-cleaning service uses biodegradable, non-toxic products that are gentle on people, pets, and the planet 🌍🐾.
This is especially recommended for households with babies, elderly, or anyone with respiratory conditions 💨.
7️⃣ Do you really clean 24/7? What are your real working hours? 🕒🧼🧹
We’re flexible — but not 24/7. Our main working hours are:
🕗 Monday to Friday: 8:30 AM – 4:00 PM
⏳ Occasionally available beyond those hours if demand is high.
While we’re not a 24-hour service, we do our best to accommodate special schedules with advance notice ⏰.
8️⃣ Can I book a one-time cleaning or do I need a plan? 📅🧽📍
You can book a single visit, no commitment required! Many clients try us out once and decide to continue monthly or weekly 🧼.
We also offer regular plans for those who want ongoing maintenance:
Weekly 🧽
Bi-weekly 🧼
Monthly 🧹
No contracts, no pressure — just great service at your pace.
9️⃣ Do you clean Airbnbs, rental units, or cabins? 🛏️🔑🧼
es! We specialize in turnover cleaning for short-term rentals, Airbnbs, and cabins 🏞️.
This includes:
Fresh bed making 🛏️
Deep kitchen and bathroom sanitization 🚽🍽️
Dusting, mopping, and trash removal 🧹🪣
Restocking supplies (if needed) 📦
Our team is fast, detail-focused, and respectful of your guests’ expectations.
🔟 Do you offer post-construction or move-out cleaning services? 🛠️🧼🧹
Yes! These services are extra detailed and powerful 🪣.
We remove drywall dust, sticker residue, construction grime, or rental buildup — cleaning places most people overlook:
Behind appliances 🔌
Inside cabinets 🗄️
Baseboards and window sills 🪟
Floor corners and wall smudges 🧽
Perfect for landlords, tenants, or anyone prepping a space for new occupants 🔄.
1️⃣1️⃣ Can I trust your team to clean while I’m away from home? 🏠🔑🧹
Absolutely! ✅ Many of our clients prefer to schedule cleanings while they’re at work or out for the day — and they love coming home to a fresh, spotless space 🧽✨.
Our team is highly trusted, experienced, and respectful of your home. We ask that you let us know how to access the property (a key, lockbox, or code) and we’ll take it from there! 🔐💼
We always treat your home as if it were our own — with care, discretion, and attention to detail 🪣.
1️⃣2️⃣ What areas do you currently serve? 📍🚗🧼
We proudly clean homes and businesses across Santa Clara County and beyond, including:
🧹 San José, Sunnyvale, Milpitas, Fremont, Cupertino
🧽 Palo Alto, Redwood City, Mountain View, Santa Clara
🪣 Hollister, San Martin, Gilroy, Morgan Hill
🏠 Watsonville, Salinas, San Mateo, San Francisco
If you’re nearby and don’t see your city here — just ask! We’re expanding every week 📦.
1️⃣3️⃣ Do you clean windows, inside ovens, or other “extras”? 🪟🔥🧽
Yes! These are our add-on services, and many clients love them for deeper shine and sanitation ✨:
🪟 Window cleaning (interior & sills)
🔥 Oven interior scrubbing
🧽 Refrigerator shelves
🚿 Shower doors
🪑 Baseboards and behind furniture
Just mention what you need when booking, and we’ll include them in your estimate 📋.
1️⃣4️⃣ Can I request a last-minute or emergency cleaning? 🚨🧹📆
¡Yes, in most cases! We know life happens — guests show up early, events pop up, or messes surprise you 🫣.
When possible, we’ll adjust our schedule to squeeze you in the same day or the next 📆🪣.
For best results, contact us through WhatsApp or call us directly to confirm urgent availability 📲.
1️⃣5️⃣ Who exactly will be cleaning my home or office? 👩🔧🧼🏡
You’ll be visited by our small, trained, and trustworthy cleaning crew, led by professionals who understand the value of a respectful and efficient cleaning experience 🧽✨.
We believe in building relationships with our clients, so whenever possible, you’ll see the same friendly faces you’ve already come to trust 🤝.
1️⃣6️⃣ Do you clean commercial spaces like offices, shops, or restaurants? 🏢🧹🖥️
Yes! We offer professional commercial cleaning for:
Offices (daily or weekly) 🖥️
Restaurants and kitchens 🍽️
Retail stores and salons 💇
Clinics, waiting rooms, and reception areas 🩺
Our goal is to keep your space fresh, presentable, and hygienic — so your team and customers feel confident walking in 🌟.
1️⃣7️⃣ Can you handle apartment buildings or multi-unit complexes? 🏢🧽🚪
Yes, we do! We partner with property managers, landlords, and HOAs to provide:
🧹 Move-in/move-out cleaning
🪣 Unit turnovers
🧼 Hallway/common area maintenance
🧽 Deep seasonal cleaning for all units
Whether you manage 4 units or 40, we can scale our team to deliver consistent and punctual service ⏱️.
1️⃣8️⃣ What happens if a tenant leaves a really dirty apartment? 🤢🧼🪣
No worries — we’ve seen it all! From forgotten food to stained bathrooms, we have the tools and energy to restore it 💪.
We’ll focus on:
🧼 Deodorizing
🪣 Heavy-duty scrubbing (kitchen + bathroom)
🧽 Removing grease and mold
🧹 Carpet vacuuming and floor sanitation
These services may take a bit longer, but we’ll make the place rent-ready again, fast 💨.
1️⃣9️⃣ What kind of insurance or certifications does your business carry? 📄🧹🛡️
We are a fully registered and insured cleaning service, which means:
Your property is protected against accidents
Our staff is covered while working on-site
Peace of mind is included with every visit ☑️
If needed, we can provide documentation upon request — just ask 📋📌.
2️⃣0️⃣ Do you offer regular plans or custom cleaning schedules? 📆🧽📌
Yes! You can choose from:
🧼 One-time cleaning
🧹 Weekly or bi-weekly service
🪣 Monthly deep cleaning
Or — tell us your custom needs and we’ll build a schedule that fits your home, your business, or your rental 🗓️.
We adapt to your lifestyle so you can enjoy more time and less stress 💆.
2️⃣1️⃣ Can you clean after events or special meetings? 🎉🧹🎯
Yes, we do! Whether it’s a birthday party, baby shower, small business gathering, or family reunion, we offer after-event clean-up services designed to restore the space quickly and thoroughly 🪣.
We’ll handle:
🧽 Trash pick-up
🪑 Table & surface disinfection
🧹 Floor vacuuming & mopping
🥤 Spill cleaning and more
You enjoy your event — we’ll handle the mess 👏.
2️⃣2️⃣ Do you clean small businesses like salons, boutiques, or retail stores? 🏪🧼💇♀️
Absolutely! We clean:
🧼 Hair salons & barber shops
🧽 Nail studios & spa rooms
🧹 Boutiques and small showrooms
🪣 Local stores and reception areas
Cleanliness isn’t just about image — it’s about customer trust and health. Let us help you maintain both 💼.
2️⃣3️⃣ Do you accommodate emergency or last-minute cleanings? ⏱️🚪🧼
Yes! While our regular hours are Monday to Friday, 8:30 AM to 4:00 PM, we offer flexible availability for urgent requests (especially when we have high demand or ongoing jobs) 🧹.
Text us or use WhatsApp for a faster response, and we’ll confirm availability right away 📲🧽.
2️⃣4️⃣ Will the same team always clean my business or rental property? 🧍♀️👷♂️🔁
We do our best to assign the same trusted cleaning crew for recurring clients so that you get consistent, familiar service 💖.
If your schedule changes or you need someone urgently, another trained team member may step in — but rest assured, all our staff meet the same high-quality standards 🧹✅.
2️⃣5️⃣ Do you use professional-grade equipment for commercial cleanings? 🧯🧽🔧
Yes! We use heavy-duty vacuums, microfiber mops, eco-safe disinfectants, extension dusters, and high-performance floor tools for commercial jobs 🧰.
We arrive fully prepared — you don’t need to provide anything but access to the location 🔐.
2️⃣6️⃣ Can you clean medical or dental offices? 🦷🧼🩺
We’re equipped for basic surface disinfection and cleanliness in non-surgical medical spaces, such as:
Dental offices
Chiropractic clinics
Mental health offices
Therapy or consultation rooms
Note: We follow strict cleaning protocols but are not certified for surgical suite sanitation 🔬.
2️⃣7️⃣ What if a tenant leaves the property in terrible condition? 😬🪣🧹
Don’t worry — we’ve seen extreme move-outs and can handle:
🧹 Trash removal
🪣 Deep scrubbing
🧽 Odor neutralizing
🧺 Kitchen grease and appliance cleaning
🧻 Bathroom decontamination
We turn chaos into rent-ready order, no judgment included 💪.
2️⃣8️⃣ How far in advance should I book a move-in or move-out cleaning? 🗓️🚪🧼
We recommend booking at least 3–5 days in advance for move-in/move-out jobs to ensure we can reserve your time slot.
During busy seasons (spring, summer, holidays), it’s best to schedule a week ahead 🧹.
That said — if it’s urgent, call or message us and we’ll do our best to fit you in 📲.
2️⃣9️⃣ What insurance or licenses do you hold? 📑🧼✅
DAYANA’S CLEANING SERVICE, LLC is a fully licensed and insured cleaning company in California.
That means:
📋 We’re officially registered to operate
🛡️ Your home or office is protected during cleanings
👷♀️ Our team works under proper coverage
Need proof? We’re happy to send our credentials 📨.
3️⃣0️⃣ What if I need regular cleaning plus occasional deep services? 📅🧽🧹
That’s exactly what we specialize in!
We offer flexible plans like:
🧼 Weekly/bi-weekly maintenance cleaning
🧽 Monthly deep-clean add-ons
🪣 Custom mixes of light and heavy-duty service
You tell us your goals (cleaner kitchen, less clutter, guest-ready rooms), and we’ll build a schedule to match 💬.
